this is the privacy and cookies policy for bird & knoll pty ltd which operates the website www.birdandknoll.com. we are committed to protecting your information and respecting your privacy. by using our website, you accept that this privacy and cookies policy applies to you under our terms & conditions and consent to our use of cookies. please read it carefully. if we change our privacy and cookies policy, we will post any changes on this page and, where appropriate, notify you by e-mail. please check back frequently to see any updates or changes to our privacy and cookies policy.
for the purposes of general data protection regulation, we are the "data controller" and are responsible for this privacy and cookies policy and the handling of your data.

data we collect and store


in order to deliver our services to you effectively, we may ourselves, collect store and process the following data, which you give us directly when you interact with the website: (i) contact data (e.g. name, address, city, postcode, telephone number, email address), (ii) financial data (e.g. bank account number, sort code, credit card details, debit card details), (iii) user identification data (e.g. IP address, login information, browser type and version, time zone setting, browser plug-in types, operating system and version) and (iv) user behaviour data (e.g. url clickstreams, products/services viewed, page response times, download errors, page visit lengths, page interaction data, telephone numbers used to call us)
 this happens when you create an account, complete online questionnaires, participate in any discussion board or social media function, enter a competition, correspond with us, receive any services, or make any transactions with us. the collection of this data is sometimes automatic.
 we hold only the necessary data to process your order and to issue personalised emails. we hold it only for as long as it is still relevant, while you are actively engaging with our newsletters or website.