PRIVACY
this is the privacy and cookies policy for bird & knoll pty ltd which operates the website www.birdandknoll.com. we are committed to protecting your information and respecting your privacy. by using our website, you accept that this privacy and cookies policy applies to you under our terms & conditions and consent to our use of cookies. please read it carefully. if we change our privacy and cookies policy, we will post any changes on this page and, where appropriate, notify you by e-mail. please check back frequently to see any updates or changes to our privacy and cookies policy. for the purposes of general data protection regulation, we are the "data controller" and are responsible for this privacy and cookies policy and the handling of your data.
data we collect and store
in order to deliver our services to you effectively, we may ourselves, collect store and process the following data, which you give us directly when you interact with the website: (i) contact data (e.g. name, address, city, postcode, telephone number, email address), (ii) financial data (e.g. bank account number, sort code, credit card details, debit card details), (iii) user identification data (e.g. IP address, login information, browser type and version, time zone setting, browser plug-in types, operating system and version) and (iv) user behaviour data (e.g. url clickstreams, products/services viewed, page response times, download errors, page visit lengths, page interaction data, telephone numbers used to call us) this happens when you create an account, complete online questionnaires, participate in any discussion board or social media function, enter a competition, correspond with us, receive any services, or make any transactions with us. the collection of this data is sometimes automatic. we hold only the necessary data to process your order and to issue personalised emails. we hold it only for as long as it is still relevant, while you are actively engaging with our newsletters or website.
data third parties collect
- google analytics. this is a web analytics service, which allows us to track the use of the website, prepare reports on user activity and share them with other google services (service provider - google Inc.; place of processing - usa; privacy policy; opt-out.
- paypal. this service processes payments for us (service provider - paypal, Inc.; place of processing - use; privacy policy
- hotjar. this is a screen recording service (service provider - hotjar ltd; place of processing - malta, europe; privacy policy
- facebook. this provides an online advertising and remarketing service for us (service provider - facebook ireland ltd.; place of processing - use; privacy policy
- pinterest. this is a conversion tracking service for us (service provider - pinterest, inc; place of processing - use; privacy policy
- yotpo. provides a product review application for us (service provider - use; privacy policy)
cookies
- strictly necessary cookies. these are cookies that are required for the operation of the website. they include, for example, cookies that enable you to log into secure areas of the website, use a shopping cart or make use of e-billing services.
- analytical/performance cookies. these allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. this helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.
- functionality cookies. these are used to recognise you when you return to the website. this enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
please note that where third parties use cookies we have no control over how those third parties use those cookies. unless you adjust your browser settings to refuse cookies, our system will issue cookies as soon you visit our site. you can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. you can also delete cookies through your browser settings. if you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. for more information on how to control your cookie and browser settings, or on how to delete cookies on your hard drive, please visit www.allaboutcookies.org. if you have any concerns or questions, please email us at support@wolfandbadger.com.
where we store your data .
how your data is used.
- marketing purposes. e.g. advertising, newsletters, public relations, providing information, products and services that you ask for or (with your consent) which we think may interest you.
- improving your experience of the Website. e.g. ensuring that our website content is presented to you in an effective manner, notifying you of any changes to our service, optimising the pages you are directed to.
- helping us to deliver our services to you better. e.g. carrying out our obligations under any contracts entered into with you, measuring our performance in terms of sales or otherwise, maintaining accounts & records.
marketing
opting out
your rights
links to other websites
the security of your data